Store Manager APPLY NOW!

General Job Description:

He/she is responsible for the general management of the Store to which he/she has been assigned. He/she complies with all procedures related to the operation of the Stores and appropriately handles situations that arise. He/she is responsible for ensuring that the sales and expense budgets of the Store are met.

Essential Responsibilities:

· Maintain a daily record of sales and their comparison with the established budget. Notify the Area Supervisor daily about the status of sales and any event that prevents achieving the established goal.

· Carry out activities or rotate merchandise in the store that promote sales, as well as encourage employees to stimulate customers through suggestive selling. Verify that the store is adequately decorated and labeled.

· Comply with the aspects evaluated by the “ mystery shoppers ” at all times, including, but not limited to: quality of customer service, knowledge of employees, availability and presentation of merchandise, proper use of store space, environment.

· Know and complete all forms, control books and documents related to store management. Submit documentation or information required by the Central Office when required. Send orders to the Warehouse on or before the established date.

· Balance the Petty Cash and the cash registers following the established procedure and frequency. Inform the Area Supervisor of any difference in the amount of less or surplus, whether in the Petty Cash or any Cash Register. Ensure that sufficient funds are maintained in the Petty Cash for the operation of the store.

· Make deposits daily, both partial and final, when applicable, following established procedures. Notify the Area Supervisor of any situation.

· Ensure that Store personnel are properly trained for the functions for which they were hired.

· Carry out any managerial tasks that may arise at the cash registers.

· Handle customer complaints or situations and notify the Area Supervisor. Complete forms or refer situations to the Central Office, as each case requires.

· Keep the store organized, clean and stocked at all times, including the warehouse. Take inventory and purchase orders, as well as coordinate with suppliers who directly refill their assigned shelves in the store.

· Inform the Area Supervisor of any defect, equipment malfunction, or any situation related to the store's physical plant. Make the purchases that the Area Supervisor authorizes to handle the different situations, following the established procedure.

· Manage situations that arise with employees and consult with the Area Supervisor or the Human Resources Manager regarding situations that may result in disciplinary proceedings.

· Participate in the employee recruitment process, as well as report on vacancies that arise in the store.

· Prepare the store schedule at least two (2) weeks in advance and ensure that all employees are aware of the shifts to which they have been assigned. Ensure compliance with the established payroll budget on a regular basis and for periods of increased sales. Reconcile the employee payroll within the required period and send it to the Payroll Department for the corresponding processing.

· Consult with the Area Supervisor any situation that requires his/her attention and keep him/her informed of any event that may affect the normal operation of the store.

· Ensure that price changes notified by Head Office are processed correctly. Instruct employees on price changes that may create confusion or customer complaints. Ensure that all merchandise is properly marked.

· Manage merchandise receipt and prepare and distribute a work plan to all employees to ensure that the store is up to date on merchandise availability.

· Carry out merchandise transfers to the Warehouse or between stores in coordination with the Area Supervisor and following established procedures. Likewise, ensure the shipment of broken or damaged merchandise, following the procedure.

· Follow company instructions regarding theft and/or loss of merchandise. In addition, the employee is responsible for managing the annual physical inventories that the company requires to be carried out. This includes organizing the store and warehouse and properly identifying the boxes with the items and the quantities contained.

· Know, manage and supervise compliance with all procedures, controls and processes of the Store.

Requirements:

Fourth year of high school and at least two (2) years of college studies leading to an Associate's Degree or a Bachelor's Degree in areas related to Business Administration. Minimum of two (2) years of experience in an equivalent position in the retail sales industry.

Physical Conditions:

Moderately physically active work that may require moving through and outside the store and standing, sitting, walking, bending, and climbing stairs. Work is generally performed in air conditioning. Work requires occasional lifting of up to thirty (30) pounds. Hand-eye coordination and visual acuity are required. Reasonable accommodations may be made for individuals in or applying for the position in accordance with the Americans with Disabilities Act (ADA).

Required Competencies:

Customer Service and Attention : Detecting customer expectations, assuming commitment in identifying any problem and providing the most suitable solutions to satisfy their needs.

Ability to Persuade and Sell : Ability to persevere in a matter until the objective is successfully achieved.

Managing and Developing Others: Strengthening the skills of those under your charge by carrying out activities (current and future). Serving as a mentor to subordinates and identifying and strengthening areas of weakness and strength.

Planning and Organization : Ability to effectively carry out an appropriate personal or third-party action plan in order to achieve an objective.

Problem Analysis and Resolution : Effectiveness in identifying a problem and the relevant data about it, recognizing the relevant information and possible causes of the problem. Assertively executing the actions planned for the solution.

Communication: Ability to express oneself clearly and convincingly so that the other person assumes your arguments as their own.

Divulgation:

This document is not intended to contain all responsibilities and/or components of the position. Other duties and/or responsibilities may be required of the employee from time to time and may be necessary for the functioning of the work area.